Frequently Asked Questions About Ordering

How do I place an order?

We offer many convenient methods for placing orders. Please view our How to Order page for more information. Our customer service representatives are available from Monday through Friday from 8 a.m.–6 p.m. (ET) at our USA office to answer any additional questions you may have. The phone number is 1-800-445-9714.

How do I read my eBook? 

Learn how to use our eBooks by clicking here.

Do I have to pay sales tax?

Some states require our distributor, Oxford University Press, to collect sales tax. Tax-exempt orders are not accepted on the website. Call 1-800-445-9714 to place your tax-exempt order. If submitting a tax-exempt purchase order, it should be made to Oxford University Press and provide a tax-exempt certificate, if it is not already on file.
Note that sales tax is not applicable to journal–subscription orders.

Can I place an order from outside of the U.S.?

Yes, either by sending your order directly to our U.S. office or by contacting one of our worldwide offices.

Can I order in currencies other than the U.S. dollar?

Orders placed through our U.S. headquarters must be placed in U.S. dollars. Our Distributors work in other currencies. Please contact them directly for ordering information.

Can I order a book that is not yet available?

Yes, your order will be placed on back order if it is not available immediately and you will be notified of the expected ship date. Your credit card will not be charged until the book is actually shipped.

What if I do not receive my order? Can it be traced?

If you do not receive your order please contact the Customer Service Department by email or by phone at 1-800-445-9714 and we will be happy to trace the order for you.

Is it safe to place my order with a credit card?

Our servers provide secure transactions so you can use your credit card with confidence.

Can I get a discount on bulk orders?

We do have programs for distributors and resellers in both the US and abroad. Please contact Robert Redmond, our Sales Account Manager, for more details.

How can I adopt a CSHL Press publication for use as a course text?

Print out an Examination Copy Request Form here and email completed form to Carol Brown

How can I obtain review copies of your publications?

Review copies of CSHL Press publications may be obtained by submitting requests with full details to Carol Brown.

Is it possible to obtain reprint and/or translation rights for CSHL Press publications?

Yes, your request must be submitted in writing to Jennifer Quereau, Contract and Rights Manager.